Privacy policy
How we handle the information you send us when you enquire, request a quotation or download a resource.
What we collect
We collect the information you give us in an enquiry or quotation request, and basic technical information about how you used the website.
- Name, email, phone and preferred contact method
- Country, island and nearest town or port
- Project details such as building type, size, stage and timing
- Files you upload, such as plans, sketches or photographs
- Enquiry source and the page the enquiry was sent from
Why we collect it
We use your information to answer your enquiry, prepare a quotation, and keep a record of the project so the next conversation makes sense. We may contact you about your enquiry.
Who we share it with
We share information only where it is needed to do the work you have asked for.
- Independent engineers, where engineering has been requested
- Freight forwarders and shipping agents, where freight is being arranged
- Third-party builders, where installation support is being coordinated
- Service providers who host our systems
How long we keep it
Enquiry and project records are retained for as long as needed to support the project and to meet our legal and accounting obligations. Retention periods to be confirmed.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it.
Cookies and analytics
Cookie and analytics detail will be confirmed once the production website and its analytics configuration are finalised.
This draft must be reviewed against the New Zealand Privacy Act 2020 and any applicable requirements in the destination countries we serve. Retention periods, data-processor list and contact details for privacy requests are all outstanding.